A tactile exploration into the cultural underpinnings of human nature, this issue is packed with actionable, human-to-human takeaways for healthcare professionals interested in personalized, empathetic relationships between patients and providers. Investigate how we as healthcare leaders can refine our approach to listening, understanding, and empathizing with those we serve. Engage in human science research to reveal opportunities for impactful innovation. Learn how to leverage key tools and protocols of design to conduct your own ethnographic field research. Embody the perspectives of patients and key stakeholders engaged with your products, services, and experiences.

This edition challenges healthcare leaders to build connectivity with their internal and external communities through human-to-human understanding.