Take part in the revitalized conversation about experience and experience design—beyond HCAHPS, surveys, and apps. Let’s talk about healthcare experiences in a comprehensive way, through the lens of design. This issue explores the role of voice and strategy in impacting consumer experience inside and outside the four walls of your hospital. Where does the patient experience begin? How is it maintained? At what touch points do individuals experience meaningful interactions with your brand? How do you leverage the organic connectivity that exists among patients, their care teams, and their communities?
Prepare to shift your vantage point and see the world through the eyes and mind of your patients, family members, and care teams.